xbajkk Privacy Policy
This Privacy Policy explains what personal information xbajkk collects, how we use it, and the steps we take to keep it secure for every player on our Bangladesh-focused platform.
Your privacy matters to xbajkk. We are committed to handling all personal data responsibly, transparently, and securely. Please read this policy carefully so you understand exactly what data we collect and why.
This Privacy Policy ("Policy") applies to all users who access, register with, or otherwise interact with the xbajkk online casino and sports betting platform (the "Platform"). By creating an account or continuing to use xbajkk, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which form part of your agreement with xbajkk.
Our Privacy Commitments
Every connection between your device and xbajkk is protected by industry-standard SSL (Secure Socket Layer) encryption. Your personal details and payment data are never transmitted in plain text.
xbajkk does not sell, rent, or trade your personal information to any third party for their own marketing purposes. Your data is used solely to operate the Platform and improve your experience.
We collect only the personal data that is strictly necessary to operate your account, process transactions, verify your identity, and comply with our obligations as a responsible gaming platform.
You may request a copy of the personal data we hold about you at any time, and you may ask us to correct any inaccurate or outdated information. Contact our support team to exercise this right.
We do not keep your personal data for longer than is necessary. Retention periods are defined by the purpose for which data was collected and by any applicable legal or regulatory obligations.
Our privacy practices are designed with the needs of Bangladeshi players in mind, including secure handling of bKash, Nagad, and Rocket payment data as well as national ID verification documents.
1 Personal Data We Collect
When you register, verify your account, make a deposit, or contact our support team, xbajkk may collect the following categories of personal data:
Full legal name, date of birth, nationality, and copies of government-issued identification documents such as a National ID Card (NID) or passport.
Email address, mobile phone number, and residential address (including city — for example, Dhaka, Chittagong, Sylhet, or Khulna).
Mobile banking account details (bKash, Nagad, Rocket, Upay), bank account references for Dutch-Bangla Bank or BRAC Bank transfers, and transaction records including deposit and withdrawal amounts in BDT (৳).
Username, account login history, betting and gaming history, session duration, game preferences, bonus uptake, and responsible gaming settings.
IP address, device type, operating system, browser type and version, time zone (Bangladesh Standard Time, UTC+6), and cookies or similar tracking technologies.
Records of any correspondence you initiate with our support team, including emails sent to [email protected] and any live chat transcripts.
We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is voluntarily disclosed by you in the context of a responsible gaming request (for example, a self-exclusion application citing a medical basis).
2 How We Use Your Personal Data
xbajkk uses the personal data we collect for the following purposes, each of which has a defined lawful basis:
- Account registration and management: To create and maintain your xbajkk account, verify your identity, and ensure only one account exists per player.
- Age verification: To confirm that you are at least 21 years of age before granting access to real-money gaming features, in line with our 21+ policy.
- Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank, and to maintain accurate financial records.
- Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, account takeovers, and other security threats on the Platform.
- Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
- Responsible gaming: To monitor gaming patterns and apply responsible gaming tools including deposit limits, self-exclusion, and cooling-off periods, in line with our Responsible Gaming Policy.
- Legal and regulatory compliance: To fulfil any obligations imposed on xbajkk by applicable law, including record-keeping, anti-money-laundering (AML) obligations, and responding to lawful requests from competent authorities.
- Platform improvement: To analyse aggregate usage data and improve the features, performance, and content of the xbajkk Platform — including cricket betting markets, slot game catalogue, and payment flow.
- Marketing communications: Where you have opted in to receive them, to send you promotional offers, bonus notifications, and updates about new games or features. You may withdraw your marketing consent at any time by contacting [email protected].
We will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.
3 Cookies and Tracking Technologies
xbajkk uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:
- Essential cookies: Required for the Platform to function correctly. These include session cookies that keep you logged in and security tokens that protect your account. You cannot opt out of essential cookies without ceasing to use the Platform.
- Analytics cookies: Used to understand how players navigate the Platform, which game categories they visit most (for example, cricket betting, slots, or live casino), and where technical issues may arise. This data is aggregated and anonymised.
- Functional cookies: Remember your preferences such as language settings, previously selected payment methods, and responsible gaming choices so that you do not need to re-enter them on each visit.
- Marketing cookies: Used to deliver promotions that are relevant to your activity on the Platform. These are only placed with your consent.
You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information about cookies, you may consult your browser's help documentation.
Cookie consent: By continuing to use xbajkk after being shown our cookie notice, you consent to our use of analytics and functional cookies as described above.
4 Sharing Your Personal Data
xbajkk does not sell or rent your personal data. We may share your data with the following categories of third parties only where strictly necessary and under appropriate data protection agreements:
- Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank receive the financial data required to process your transactions. Each processor operates under its own privacy policy and security standards.
- Identity verification providers: Third-party KYC (Know Your Customer) service providers may receive copies of your identity documents for the purpose of age and identity verification.
- Game providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data (such as session tokens) necessary to deliver their games to you. They do not receive your payment data or full identity profile.
- Fraud prevention and security services: Specialist providers who assist xbajkk in detecting and preventing fraudulent activity, account takeovers, and money laundering.
- Legal and regulatory authorities: Where xbajkk is required to do so by law, court order, or at the lawful direction of a competent regulatory or law enforcement authority.
All third-party service providers engaged by xbajkk are contractually required to handle your personal data securely, to use it only for the specific purpose for which it was shared, and to comply with all applicable data protection requirements.
5 Data Retention
xbajkk retains your personal data for as long as your account remains active and for a defined period thereafter, as set out below:
- Account data and betting history: Retained for the duration of your account and for a minimum of five (5) years following account closure to fulfil anti-money-laundering and audit obligations.
- Identity verification documents: Retained for as long as required by applicable KYC regulations, typically a minimum of five (5) years from the date of verification.
- Financial transaction records: Retained for a minimum of five (5) years to comply with financial record-keeping obligations.
- Support communications: Retained for a period of two (2) years from the date of the last interaction, unless the matter relates to an unresolved dispute.
- Marketing preferences: Retained until you withdraw your marketing consent or for one (1) year of platform inactivity, whichever occurs first.
When the applicable retention period expires, xbajkk will securely delete or anonymise your personal data so that it can no longer be associated with your identity.
6 Your Data Rights
Subject to applicable law, you have the following rights with respect to your personal data held by xbajkk:
- Right of access: You may request a copy of the personal data xbajkk holds about you at any time.
- Right to rectification: You may ask us to correct any personal data that is inaccurate or incomplete.
- Right to erasure: You may request that xbajkk delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
- Right to restrict processing: You may ask xbajkk to pause the processing of your personal data in certain circumstances, for example while a complaint is being investigated.
- Right to object: You may object to the processing of your personal data for direct marketing purposes at any time, with immediate effect.
- Right to data portability: You may request that xbajkk provide you with a copy of your personal data in a structured, commonly used, machine-readable format.
To exercise any of the rights listed above, please contact us by email at [email protected]. We will respond to all valid requests within 30 days of receipt. We may ask you to provide proof of identity before processing your request in order to protect the security of your account.
Please note: Exercising your right to erasure or restriction of processing may result in the closure of your xbajkk account if the data concerned is necessary for the operation of your account or for compliance with legal obligations.
7 Data Security
xbajkk takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:
- SSL (Secure Socket Layer) encryption for all data transmissions between your device and the xbajkk Platform.
- Encrypted storage of passwords and sensitive account credentials using industry-standard hashing algorithms.
- Access controls ensuring that personal data is accessible only to xbajkk employees and contractors who have a legitimate need to process it for their role.
- Regular security audits and penetration testing of the Platform's infrastructure.
- Monitoring systems designed to detect and respond to suspicious activity, including unusual login patterns and unauthorised access attempts.
While xbajkk employs robust security measures, no data transmission over the internet can be guaranteed to be completely secure. You also play a role in keeping your account safe — please ensure that your xbajkk password is unique, strong, and not shared with anyone. If you suspect that your account has been compromised, contact our support team immediately at [email protected].
8 Minors and Under-Age Access
xbajkk is strictly an adult platform. We do not knowingly collect or process personal data from any individual under the age of 21. If we become aware that a user under the age of 21 has registered an account, we will immediately suspend that account, void any associated transactions, and delete the personal data of that individual to the extent permitted by law.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. If you believe that a minor has registered with xbajkk, please notify us immediately at [email protected].
9 Changes to This Privacy Policy
xbajkk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page. Your continued use of the Platform following any such changes constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of how we protect your personal data.
If you have questions or concerns about any aspect of this Privacy Policy, or wish to exercise your data rights, please contact us at [email protected]. We will make every reasonable effort to address your concerns promptly and transparently.
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